Terms & Conditions

Shipping Terms

All orders received will ship within 5 working days;  - please note this when choosing a shipping method. All orders will ship the via Canada Post Expedited and will have a tracking number. We are happy to ship overnight via FedEx for a surcharge - please specify this request at the time of placing your order.

Duties & Taxes - Canada

Goods will be shipped from our Canadian office therefore there will be no import duties levied on the goods. Canadian customers will be charged applicable taxes based on province of residence.

Duties & Taxes - Worldwide

Goods will be shipped from our Canadian warehouse therefore foreign customers will be responsible for all import duties and taxes levied by their respective countries. Taxes will not be applied to foreign customers' orders.

Payment

We accept Visa, MasterCard, and PayPal.

All prices are quoted in Canadian dollars; Canadian US and overseas customers will be charged in Canadian funds.

Return Policy

Returns of regular priced merchandise are accepted within 14 days of purchase for exchange (minus original shipping and handling charges), as long as goods are in original, unused condition and are accompanied by the receipt. Due to limited availability of our collections, we cannot always honor an exchange, but will do our best to fulfill each order as requested - we want you to be happy!

Email us at info@snapdragondesigns.ca with the reason for your return, and we will send you a return authorization number as well as detailed instructions on how to send your merchandise back to the warehouse. Items returned without a return authorization number will not be accepted.

We cannot refund original shipping and handling charges, and additional shipping charges will apply in the event of an exchange. We cannot accept returns for items purchased at other locations other than this site, for example those purchased at a retail store.
There is no exchange on sale items.

Color accuracy

Please note that there may be slight differences in color due to variations in monitors, printers and software. We have done our best to ensure that what is viewed on-screen is an accurate representation of the actual product.

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