Customer Service

ORDERS

All orders must be paid before shipping and are final once sale confirmation has been sent. Paypal is the preferred method of payment for online orders.

Foreign customers will not have Canadian sales tax added to their order, however they will be responsible for all import duties and taxes levied by their respective countries.

Duties & Taxes – to the U.S.
U.S. customers will not have Canadian sales tax added to their order.

Goods will be shipped duty-free under the North American Free Trade Agreement, however customers are responsible for their own local sales tax, if applicable. 

Duties & Taxes - within Canada
Canadian customers will have 5% GST added to their order.

Ontario customers will have 13% HST added to their order.

Customers from all other provinces are responsible for their own local sales tax, if applicable.

Please note that there may be slight differences in color due to variations in monitors, printers and software. We have done our best to ensure that what is viewed on-screen is an accurate representation of the actual product.

General inquiries:
info@snapdragondesigns.ca

Wholesale inquiries:
info@snapdragondesigns.ca

CUSTOMER SERVICE

Payment by Phone
You may pay for your order by Visa over the phone by calling 416.669.9820 At the time your order is placed your credit card will be billed for the total order amount, which includes the price(s) of the product(s), shipping charges and tax (where applicable).

SHIPPING 
When we receive your order, we will send you a confirmation email. 

Snapdragon uses Canada Post or standardized courier shipping methods that make our items insurable and traceable. As a result, this allows us to confirm it got to you as the shipper promised. 

Snapdragon ships out items within five business days, if the item is in stock. Please check availability for each product. Actual delivery time of any Snapdragon order will depend on the method of delivery and final destination. We confirm this information via email when you order. Priority/Rush orders can be requested and additional shipping charges will apply. If your item is unavailable or backordered you will be notified.

Shipping within Canada
Up to $100.00 - $11.95
$100.01 to $150.00 - $12.95
$150.01 to $200.00 - $13.95
$200.01 to 250.00 - $15.95
$250.01 to $350.00 - $17.95
$350.01 and over - Free

Shipping to the United States
Up to $100.00 - $16.95
$100.01 to $150.00 - $17.95
$150.01 to $200.00 - $18.95
$200.01 to 250.00 - $21.95
$250.01 to $350.00 - $23.95
$350.01 and over - Free

CANCELLATIONS
From the time of purchase, you have 24 hours to cancel the order. For any reason. Send an email to info@snapdragondesigns.ca with your order details. Please note that an order is not cancelled unless you receive confirmation from Snapdragon. After 24 hours from the time of order, you will be issued a Snapdragon credit, to be used within 6 months. 

RETURNS
Snapdragon wants you to love your purchase and we stand behind our products 100%. If there is a product defect, Snapdragon will have the item replaced at no cost to you. If you suffer from buyer's remorse, that is another issue. You may return items to Snapdragon for exchange or Snapdragon credit within 16 days of the shipment date. Please note that purchasers are responsible for returning items to Snapdragon at their own cost and there will be a $5 restocking fee applied. 

All returns and exchanges require a Return Authorization (RA) number to be issued. Contact Snapdragon within seven (7) days of receiving the purchased item, to receive an RA number prior to returning any items. 

All items returned to us must be in unused condition and in their original packaging. Snapdragon reserves the right to determine whether or not an item returned is in its unused original condition. 

Items must be sent back to Snapdragon via an insured method such as FedEx or UPS with a tracking number. The customer is responsible for the original and return shipping charges on all returns and exchanges. We do not accept any returns via COD. All purchases of sale and clearance items are FINAL. 

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