Customer Service


All orders must be paid before shipping and are final once sale confirmation has been sent. 

Foreign customers will not have Canadian sales tax added to their order, however they will be responsible for all import duties and taxes levied by their respective countries.

Duties & Taxes – to the U.S.
U.S. customers will not have Canadian sales tax added to their order.

Goods will be shipped duty-free under the North American Free Trade Agreement, however customers are responsible for their own local sales tax, if applicable. 

Duties & Taxes - within Canada
Canadian customers will have 5% GST added to their order.

Ontario customers will have 13% HST added to their order.

Customers from all other provinces are responsible for their own local sales tax, if applicable.

Please note that there may be slight differences in colour due to variations in monitors, printers and software. We have done our best to ensure that what is viewed on-screen is an accurate representation of the actual product.


Toronto store  416-792-4007 (please allow 24 hrs for us to call you back!) It may be faster to email us:

General inquiries Toronto Store:

General inquiries Muskoka Store:

Wholesale inquiries:

When we receive your order, we will send you a confirmation email. 

Snapdragon uses Canada Post or standardized courier shipping methods that make our items insurable and traceable. As a result, this allows us to confirm it got to you as the shipper promised. 

Snapdragon ships out items within five business days, if the item is in stock. Please check availability for each product. Actual delivery time of any Snapdragon order will depend on the method of delivery and final destination. We confirm this information via email when you order. Priority/Rush orders can be requested and additional shipping charges will apply. If your item is unavailable or backordered you will be notified.

We ship product from 2 different places so we require 7 days to get your order shipped.  Please specify if you want it rushed.  If you are unable to select “in store pick up” for a product it is because the stock may be at another store.  Just email us to see if it can be transferred or order it online & have it shipped.

Shipping within Canada
Up to $100.00 - $12.95
$100.01 to $150.00 - $14.95
$150.01 to $200.00 - $16.95
$200.01 to 250.00 - $18.95
$250.01 to $350.00 - $20.00
$350.01 and over - Free

Shipping to the United States
Up to $100.00 - $17.95
$100.01 to $150.00 - $18.95
$150.01 to $200.00 - $19.95
$200.01 to 250.00 - $23.95
$250.01 to $350.00 + - $24.95

$350 and over - $25.95

Rest of the world

Standard shipping - $75.00

Snapdragon wants you to love your purchase and we stand behind our products 100%. If there is a product defect, Snapdragon will have the item replaced at no cost to you. If you suffer from buyer's remorse, that is another issue. You may return items to Snapdragon for exchange or Snapdragon credit within 7 days of the shipment date. Please note that purchasers are responsible for returning items to Snapdragon at their own cost and there will be a $5 restocking fee applied. 

All returns and exchanges require a Return Authorization (RA) number to be issued. Contact Snapdragon within seven (7) days of receiving the purchased item, to receive an RA number prior to returning any items. 

All items returned to us must be in unused condition and in their original packaging. Snapdragon reserves the right to determine whether or not an item returned is in its unused original condition. 

Items must be sent back to Snapdragon via an insured method such as Canada Post tracked, FedEx or UPS with a tracking number. The customer is responsible for the original and return shipping charges on all returns and exchanges. We do not accept any returns via COD.

All purchases of sale and clearance items are FINAL.   NO returns or exchanges on earrings, masks...or Jewellery unless pre-approved as a gift. 



TORONTO:  622 Mt Pleasant Road, Toronto, Ontario, M4T 1G2  CANADA

MUSKOKA :  99 Maple street, Port Carling, Ontario 

( Seasonal: June 22nd -  @ Sept 10th)